WELCOME TO MY WORLD

I'm Regan Bard Gomes

Professional

SOC Analyst Cybersecurity Specialists

Resume of IT

Career Objective

Cybersecurity professional offers over 10 years of experience in cybersecurity, including specialized roles as a SOC Analyst, IT Security Engineer, and Security Analyst. Industry expertise spans critical sectors such as global healthcare insurance, banking, and international IT managed services. Contributions include maintaining high SLA compliance for security alerts and reducing identity-related incidents by 11% through proactive monitoring and dashboard tuning. Proven track record in securing global cloud migrations and managing enterprise-wide vulnerability assessments to protect sensitive member and financial data. Technical proficiency encompasses realtime threat detection using Microsoft Sentinel and Splunk SIEM, alongside deep log analysis with KQL and SPL. Advanced skills in cloud security via Microsoft Defender and identity protection ensure robust defense against sophisticated credential-based attacks. Expertise in network traffic analysis using Wireshark and incident mapping to the MITRE ATT&CK framework allows for rapid rootcause identification. Exceptional documentation and communication skills facilitate clear executive reporting and seamless shift handovers within 24/7 security operations centers. Strong problem-solving abilities and a collaborative mindset enable effective coordination with cross-functional teams to contain and remediate emerging threats.

Professional skills

SIEM and Log Management: Microsoft Sentinel, Splunk (SIEM), Azure Log Analytics, KQL (Kusto Query Language), SPL (basic), Log Analysis, Alert Investigation, Security Event Correlation, Dashboard Monitoring.

Cloud Security (Azure): Microsoft Defender for Cloud, Azure Security Center, Azure AD Identity Protection, Conditional Access Monitoring, Cloud Security Monitoring.

Endpoint and Vulnerability Security: Microsoft Defender for Endpoint, CrowdStrike Falcon (basic), Tenable.io, Nessus, Vulnerability Assessment, Endpoint Threat Detection.

Threat Intelligence and Incident Response: VirusTotal, AlienVault OTX, IOC Analysis, Alert Triage, Incident Investigation, MITRE ATT&CK Mapping.

Network Security Monitoring: Wireshark, TCPDump (basic), Network Traffic Analysis, Packet Inspection, DNS/HTTP Analysis, Suspicious Activity Detection.

Identity and Access Security: Active Directory Monitoring, Authentication Logs Analysis, Privileged Access Monitoring, Account Compromise Detection.

Security Operations: Security Monitoring, Incident Handling, Playbook Execution, Threat Hunting (basic), False Positive Analysis, SOC Processes.

Ticketing and Case Management: ServiceNow, Jira (basic), Incident Documentation, Case Management, Escalation Tracking.

Systems and Platforms: Windows Server, Linux Fundamentals, Microsoft Azure, VMware, Network Infrastructure Security.

Scripting and Automation: PowerShell (basic), KQL Queries, Bash (basic), Security Automation Support.

Compliance and Frameworks: MITRE ATT&CK, NIST Cybersecurity Framework (CSF), ISO 27001, PCI-DSS, HIPAA (awareness).

Reporting and Documentation: Incident Reports, Investigation Notes, SOC Metrics, Executive Summaries, Security Documentation.

Professional Qualifications

CompTIA A+

CCNA

Ethical Hacking

WP Website Developer and SEO

Academic Qualifications

  • Master of Science in Computer Science & Engineering
    Stamford University Bangladesh, 2007 – 2008,
  • Bachelor of Science in Computer Science & Engineering
    Stamford University Bangladesh, 2002 – 2006
  • Higher Secondary School Certificate
    Dhaka Division, Bangladesh. 1999 – 2002
  • Secondary School Certificate
    Dhaka Division, Bangladesh. 1997 – 1999

Language

Bangla
0%
English
0%
Hindi
0%

Professional Experiences

Edit Content

Zak’s IT Services, New York, USA | 07/2024 – Present

Skill and performance
  • Administered Windows and Linux servers, Active Directory, DNS, DHCP, and Group Policy to manage user accounts, permissions, and secure access to systems and applications.
  • Managed installation and configuration of new hardware and software—including desktops, printers, wireless access points, PA systems, antivirus, and enterprise applications—ensuring smooth and efficient deployment.
  • Designed and implemented disaster recovery and backup processes, including scheduled backups and periodic recovery tests, to reduce data loss and downtime.
  • Provided front-line technical support to end users via phone, email, and in person, troubleshooting issues with a strong customer-focused approach.
  • Implemented and optimized network infrastructure components such as routers, switches, firewalls, and wireless systems to deliver secure and reliable client networks.
  • Diagnosed and resolved hardware, software, and network issues for clients, minimizing disruptions and maintaining high system uptime.
  • Conducted user training sessions and created clear, user-friendly documentation to help clients effectively utilize IT systems, applications, and tools.
  • Maintained detailed technical documentation of client environments, including network setups, configurations, and troubleshooting procedures, to streamline ongoing support.
  • Strengthened security posture by implementing security protocols, applying patches and updates, and monitoring systems to protect client environments.
  • Collaborated with other IT professionals and third-party vendors to resolve complex issues, coordinate implementations, and enhance overall service quality.
Edit Content

Bank Asia – Dhaka, Bangladesh | 05/2022 – 06/2023

Skill and performance
  • Provided technical support to employees via phone, email, and remote access.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Performed routine maintenance and software updates on support tools and customer systems.
  • Configured workstations, networks, servers and printers for end users.
  • Tested hardware components prior to deployment in production environment.
  • Created user accounts and configured settings in Active Directory.
  • Assisted colleagues with complex IT problems or inquiries.
  • Performed regular maintenance checks on computer hardware components.
  • Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
  • Implemented security measures to protect sensitive information from unauthorized access.
  • Identified problems in printers, scanners and networking hardware, applying required fixes, or escalating issues.
  • Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
  • Imaged OS and software deployments throughout system and addressed implementation concerns.
  • Configured hardware devices and software settings to optimize network performance.
  • Monitored network performance and identified potential areas of improvement.
  • Implemented security measures to protect the network from unauthorized access or malicious attacks.
  • Configured and maintained various network devices such as routers, switches, firewalls.
Edit Content

Standard Chartered Bank – Dhaka, Bangladesh | 05/2018 – 04/2022

Skill and performance
  • Troubleshot and resolved hardware, software, and network issues, reducing downtime.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Performed server patching activities using Windows Server Update Services.
  • Monitored system performance and implemented optimizations, leading to an improvement in user satisfaction.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Implemented security measures such as antivirus protection to protect against malicious attacks.
  • Performed hardware upgrades, including RAM, SSDs, and graphics cards, to improve system performance.
  • Managed Active Directory user accounts, groups, and permissions, enhancing system security.
  • Installed, configured and maintained computer hardware, software and peripherals.
  • Conducted regular system backups and disaster recovery operations, ensuring data integrity.
  • Resolved printer, scanner, and other peripheral device issues, maintaining operational efficiency.
  • Troubleshot network connectivity issues for both wired and wireless connections.

My Portfolio

What My Clients Says

Regan is an efficient and honest man. He kept up my organization away from any IT issues. He has worked for 8 years.

Augustine Purification

Our partners can remotely access PCs and laptops to troubleshoot and even completely resolve issues without ever disrupting the end user.

Papon Gomes

Regan was extremely knowledgeable in troubleshooting and went the extra mile when installing new components.

John Rozario

Send Us A Message

If you have questions or would like more information, please feel free to contact us.