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WELCOME TO MY WORLD

I'm Regan Bard Gomes

Professional

IT Specialist Network Administrator

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Resume of IT
Career Objective
Professional Skills
Education Qualifications
Professional Qualifications
Experiences
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Career Objective

Experienced IT Specialist with 16 years in IT infrastructure, network systems, and security protocols. Demonstrated expertise in managing Windows Server environments, Microsoft Azure, Active Directory, and Office 365. Proficient in network administration, with a solid background in implementing and maintaining network security measures. Holds CCNA, CompTIA A+, and CEH certifications, showcasing a strong foundation in networking, IT fundamentals, and ethical hacking. Known for optimizing system performance, enhancing security protocols, and delivering high-quality technical support to drive business efficiency and growth.

Professional skills

Network Administration: Fortinet Firewall, Cisco Router and Switch, Mikrotik, Routing Protocols (BGP, OSPF, RIP, EIGRP) Configurations, Network Security, VPN Management, Remote Troubleshooting, Wireless networking

System Administration: Windows Server 2016 -2019 -2022, FTP Server, Active Directory, User Administration, Exchange, Office 365, System Security and Monitoring, Backup and Disaster Recovery, VMware, Virtualbox, Hyper-v, Help desk experience, Software & Hardware Installation, System configuration

Cloud Computing: Microsoft Azure, Cloud Security, Cloud Migration, Virtualization, Cloud Networking

IT Security: Endpoint security, Threat intelligence, Security policy development, Inbound and outbound Security, Security Audits, Server and Network security, Risk Assessment

Professional Qualifications

CompTIA A+

CCNA

Ethical Hacking

WP Website Developer and SEO

Academic Qualifications

  • Master of Science in Computer Science & Engineering
    Stamford University Bangladesh, 2007 – 2008,
  • Bachelor of Science in Computer Science & Engineering
    Stamford University Bangladesh, 2002 – 2006
  • Higher Secondary School Certificate
    Dhaka Division, Bangladesh. 1999 – 2002
  • Secondary School Certificate
    Dhaka Division, Bangladesh. 1997 – 1999

Language

Bangla
0%
English
0%
Hindi
0%

Professional Experiences

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The Metropolitan Christian Co-Operative Housing Society Ltd. (The MCCHS Ltd.)

Skill and performance
  • Provided technical support to employees via phone, email, and remote access.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Performed routine maintenance and software updates on support tools and customer systems.
  • Configured workstations, networks, servers and printers for end users.
  • Tested hardware components prior to deployment in production environment.
  • Created user accounts and configured settings in Active Directory.
  • Assisted colleagues with complex IT problems or inquiries.
  • Performed regular maintenance checks on computer hardware components.
  • Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
  • Implemented security measures to protect sensitive information from unauthorized access.
  • Identified problems in printers, scanners and networking hardware, applying required fixes, or escalating issues.
  • Maintained an inventory of all IT equipment in the organization.
  • Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
  • Imaged OS and software deployments throughout system and addressed implementation concerns.
  • Configured hardware devices and software settings to optimize network performance.
  • Monitored network performance and identified potential areas of improvement.
  • Implemented security measures to protect the network from unauthorized access or malicious attacks.
  • Configured and maintained various network devices such as routers, switches, firewalls.
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Standard Chartered Bank – Contractual

Skill and performance
  • Troubleshot and resolved hardware, software, and network issues, reducing downtime.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Performed server patching activities using Windows Server Update Services.
  • Monitored system performance and implemented optimizations, leading to an improvement in user satisfaction.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Implemented security measures such as antivirus protection to protect against malicious attacks.
  • Performed hardware upgrades, including RAM, SSDs, and graphics cards, to improve system performance.
  • Managed Active Directory user accounts, groups, and permissions, enhancing system security.
  • Installed, configured and maintained computer hardware, software and peripherals.
  • Conducted regular system backups and disaster recovery operations, ensuring data integrity.
  • Resolved printer, scanner, and other peripheral device issues, maintaining operational efficiency.
  • Troubleshot network connectivity issues for both wired and wireless connections.
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Hotel De Castel

Skill and performance
  • Provide immediate assistance to hotel guests and staff with technical issues, including troubleshooting Wi-Fi connectivity, in-room entertainment systems, and other digital amenities.
  • Handle support requests via phone, email, or in-person, ensuring timely and effective resolution.
  • Perform routine maintenance on hotel IT systems, including software updates, point-of-sale (POS) systems, antivirus checks and hardware diagnostics to ensure optimal performance.
  • Set up, configure, and maintain hotel computers, printers, and other hardware devices.
  • Maintaining and troubleshooting the hotel’s network infrastructure, ensuring stable and reliable internet access for both guests and staff.
  • Manage and optimize Wi-Fi settings to enhance guest and staff experience.
  • Implement and enforce IT security protocols, including regular updates to antivirus software, firewalls, and security patches.

My Portfolio

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What My Clients Says

Regan is an efficient and honest man. He kept up my organization away from any IT issues. He has worked for 8 years.

Augustine Purification

Our partners can remotely access PCs and laptops to troubleshoot and even completely resolve issues without ever disrupting the end user.

Papon Gomes

Regan was extremely knowledgeable in troubleshooting and went the extra mile when installing new components.

John Rozario

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