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WELCOME TO MY WORLD

I'm Regan Bard Gomes

Professional

Sr. IT Specialist Network Administrator

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Resume of IT
Career Objective
Professional Skills
Education Qualifications
Professional Qualifications
Experiences
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Career Objective

IT Administration & Systems Specialist with over 7 years of experience delivering technical support, infrastructure management, and system administration across diverse environments. Skilled in Microsoft 365, Windows Server, Active Directory, networking, virtualization, cloud technologies, and security best practices. Proven track record of resolving complex issues, improving system performance, and providing excellent customer service.

Professional skills

Network Administration: Fortinet Firewall, Cisco Router and Switch, Mikrotik, Routing Protocols (BGP, OSPF, RIP, EIGRP) Configurations, Network Security, VPN Management, Remote Troubleshooting, Wireless networking

System Administration: Windows Server 2016 -2019 -2022, FTP Server, Active Directory, User Administration, Exchange, Office 365, System Security and Monitoring, Backup and Disaster Recovery, VMware, Virtualbox, Hyper-v, Help desk experience, Software & Hardware Installation, System configuration

Cloud Computing: Microsoft Azure, Cloud Security, Cloud Migration, Virtualization, Cloud Networking

IT Security: Endpoint security, Threat intelligence, Security policy development, Inbound and outbound Security, Security Audits, Server and Network security, Risk Assessment

Professional Qualifications

CompTIA A+

CCNA

Ethical Hacking

WP Website Developer and SEO

Academic Qualifications

  • Master of Science in Computer Science & Engineering
    Stamford University Bangladesh, 2007 – 2008,
  • Bachelor of Science in Computer Science & Engineering
    Stamford University Bangladesh, 2002 – 2006
  • Higher Secondary School Certificate
    Dhaka Division, Bangladesh. 1999 – 2002
  • Secondary School Certificate
    Dhaka Division, Bangladesh. 1997 – 1999

Language

Bangla
0%
English
0%
Hindi
0%

Professional Experiences

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Zak’s IT Services, New York, USA | 07/2024 – Present

Skill and performance
  • Administered Windows and Linux servers, Active Directory, DNS, DHCP, and Group Policy to manage user accounts, permissions, and secure access to systems and applications.
  • Managed installation and configuration of new hardware and software—including desktops, printers, wireless access points, PA systems, antivirus, and enterprise applications—ensuring smooth and efficient deployment.
  • Designed and implemented disaster recovery and backup processes, including scheduled backups and periodic recovery tests, to reduce data loss and downtime.
  • Provided front-line technical support to end users via phone, email, and in person, troubleshooting issues with a strong customer-focused approach.
  • Implemented and optimized network infrastructure components such as routers, switches, firewalls, and wireless systems to deliver secure and reliable client networks.
  • Diagnosed and resolved hardware, software, and network issues for clients, minimizing disruptions and maintaining high system uptime.
  • Conducted user training sessions and created clear, user-friendly documentation to help clients effectively utilize IT systems, applications, and tools.
  • Maintained detailed technical documentation of client environments, including network setups, configurations, and troubleshooting procedures, to streamline ongoing support.
  • Strengthened security posture by implementing security protocols, applying patches and updates, and monitoring systems to protect client environments.
  • Collaborated with other IT professionals and third-party vendors to resolve complex issues, coordinate implementations, and enhance overall service quality.
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Bank Asia – Dhaka, Bangladesh | 05/2022 – 06/2023

Skill and performance
  • Provided technical support to employees via phone, email, and remote access.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Performed routine maintenance and software updates on support tools and customer systems.
  • Configured workstations, networks, servers and printers for end users.
  • Tested hardware components prior to deployment in production environment.
  • Created user accounts and configured settings in Active Directory.
  • Assisted colleagues with complex IT problems or inquiries.
  • Performed regular maintenance checks on computer hardware components.
  • Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
  • Implemented security measures to protect sensitive information from unauthorized access.
  • Identified problems in printers, scanners and networking hardware, applying required fixes, or escalating issues.
  • Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
  • Imaged OS and software deployments throughout system and addressed implementation concerns.
  • Configured hardware devices and software settings to optimize network performance.
  • Monitored network performance and identified potential areas of improvement.
  • Implemented security measures to protect the network from unauthorized access or malicious attacks.
  • Configured and maintained various network devices such as routers, switches, firewalls.
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Standard Chartered Bank – Dhaka, Bangladesh | 05/2018 – 04/2022

Skill and performance
  • Troubleshot and resolved hardware, software, and network issues, reducing downtime.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Performed server patching activities using Windows Server Update Services.
  • Monitored system performance and implemented optimizations, leading to an improvement in user satisfaction.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Implemented security measures such as antivirus protection to protect against malicious attacks.
  • Performed hardware upgrades, including RAM, SSDs, and graphics cards, to improve system performance.
  • Managed Active Directory user accounts, groups, and permissions, enhancing system security.
  • Installed, configured and maintained computer hardware, software and peripherals.
  • Conducted regular system backups and disaster recovery operations, ensuring data integrity.
  • Resolved printer, scanner, and other peripheral device issues, maintaining operational efficiency.
  • Troubleshot network connectivity issues for both wired and wireless connections.

My Portfolio

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What My Clients Says

Regan is an efficient and honest man. He kept up my organization away from any IT issues. He has worked for 8 years.

Augustine Purification

Our partners can remotely access PCs and laptops to troubleshoot and even completely resolve issues without ever disrupting the end user.

Papon Gomes

Regan was extremely knowledgeable in troubleshooting and went the extra mile when installing new components.

John Rozario

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