The Metropolitan Christian Co-Operative Housing Society Ltd. (The MCCHS Ltd.)
(May 2015 to November 2023)

• Provided technical support to employees via phone, email, and remote access.
• Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
• Performed routine maintenance and software updates on support tools and customer systems.
• Configured workstations, networks, servers and printers for end users.
• Tested hardware components prior to deployment in production environment.
• Created user accounts and configured settings in Active Directory.
• Assisted colleagues with complex IT problems or inquiries.
• Performed regular maintenance checks on computer hardware components.
• Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
• Implemented security measures to protect sensitive information from unauthorized access.
• Identified problems in printers, scanners and networking hardware, applying required fixes, or escalating issues.
• Maintained an inventory of all IT equipment in the organization.
• Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
• Imaged OS and software deployments throughout system and addressed implementation concerns.
• Configured hardware devices and software settings to optimize network performance.
• Monitored network performance and identified potential areas of improvement.
• Implemented security measures to protect the network from unauthorized access or malicious attacks.
• Configured and maintained various network devices such as routers, switches, firewalls.

Standard Chartered Bank – Contractual
(April 2010 to April 2015)

• Troubleshot and resolved hardware, software, and network issues, reducing downtime.
• Answered user inquiries to resolve computer software or hardware operation problems.
• Performed server patching activities using Windows Server Update Services.
• Monitored system performance and implemented optimizations, leading to an improvement in user satisfaction.
• Installed and performed minor repairs to hardware, software or peripheral equipment.
• Implemented security measures such as antivirus protection to protect against malicious attacks.
• Performed hardware upgrades, including RAM, SSDs, and graphics cards, to improve system performance.
• Managed Active Directory user accounts, groups, and permissions, enhancing system security.
• Installed, configured and maintained computer hardware, software and peripherals.
• Conducted regular system backups and disaster recovery operations, ensuring data integrity.
• Resolved printer, scanner, and other peripheral device issues, maintaining operational efficiency.
• Troubleshot network connectivity issues for both wired and wireless connections.

Hotel De Castel
(May 2007 to March 2010)

• Provide immediate assistance to hotel guests and staff with technical issues, including troubleshooting Wi-Fi connectivity, in-room entertainment systems, and other digital amenities.
• Handle support requests via phone, email, or in-person, ensuring timely and effective resolution.
• Perform routine maintenance on hotel IT systems, including software updates, point-of-sale (POS) systems, antivirus checks, and hardware diagnostics to ensure optimal performance.
• Set up, configure, and maintain hotel computers, printers, and other hardware devices.
• Maintaining and troubleshooting the hotel’s network infrastructure, ensuring stable and reliable internet access for both guests and staff.
• Manage and optimize Wi-Fi settings to enhance guest and staff experience.
• Implement and enforce IT security protocols, including regular updates to antivirus software, firewalls, and security patches.